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Impact Solution for Technology Management
IT is your competitive advantage. IT is your biggest hurdle. IT is what keeps you awake at night. IT is what we do best so you can focus on your business. IT goes away with TS Tech Impact Solutions for Technology Management!
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Empower your Small Business or Medium Business with a full service IT team. Our technical solutions are designed to support your people and grow with your business. Our Impact Solution for Technology Management provides our clients with a full service IT department designed to protect, support and enable business growth. The TS Tech Impact Solution for Technology Management starts with ensuring your network has key features that match our set of standards. Once up to spec, we add in our core services of network monitoring and management plus security management, backup management and unlimited help desk and hands-on support.
Select TS Tech as your IT partner and you are selecting a team of IT professionals recognized as best in class for the IT Industry. TS Tech is a Microsoft Certified Partner placing us in the top 5% of all Microsoft Partners. Symantec, Storagecraft and SonicWall have all featured TS Tech in case studies outlining our ability to properly and effectively use their tools. At the heart of the TS Tech Impact Solution for Technology management is, well, Heart! We believe you deserve a stellar client experience each time you engage our service and your people will enjoy our IT concierge service each time they contact TS Tech. Key features included in the TS Tech Impact Solution for Technology Management are:
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Management Services: |
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Network Monitoring – Server & workstation network monitoring to detect problems while they are small and easy to repair. Proactive Maintenance & Monthly Network Tune Up - Planned services that are designed to keep your network running healthy,secure and fast. Patch Management - Windows Updates and critical security patches automatically installed and deployed to your network. Backup Management - TS Tech will monitor your backup and ensure your backup is effectively safeguarding your data. Web Domain Name Management - TS Tech will monitor your website, domain names and manage DNS records to route traffic and ensure you know when domain name renewals are due. Asset Tracking & Equipment Inventory – TS Tech will keep tabs on your computer equipment with serial number tracking and bar code labels. Our equipment inventory report is a detailed listing of all your business technology assets. Warranty Expiration Notices – Service to track and manage vendor warranty programs to ensure you have the option to extend or replace warranty service on aging equipment.
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Technology Transparency: |
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Online Management Portal – Portal access to your technology ticketing system, invoices, reports, projects plans, time narratives, estimates and user management. Ticket Time Narratives – Detailed time entries for work completed and solutions identified in a search-able ticketing and invoice system enabling accountability and transparency. Firewall Reporting – Identify who is accessing the Internet, what sites they are browsing and how much work time is being spent surfing online. Backup Reporting – Sleep better at night knowing your backup is ready & prepared to recover your data with daily, weekly or monthly backup summary reports. Hundreds of additional reports - TS Tech can produce hundreds of reports on any delivery schedule you choose to provide insight to your technology.
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Network Security: |
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Antivirus Management & Endpoint Software– Symantec Endpoint Protection software and a cloud hosted SEPM server protects your workstations and servers from virus infection. Web Content Filtering & Protection – Our Internet access and acceptable use policy will protect your network by recording and blocking unauthorized web traffic freeing up bandwidth. Help protect your business from liability by eliminating users abusing the Internet. Firewall Management & Software Updates – Ensure your business is protected against the latest threats with our SonicWall comprehensive gateway security program and enjoy management of your SonicWall Firewalls and wireless access points from the TS Tech network operations center (noc.) Remote Access Management – Keep tabs on who is accessing your network and allow TS Tech to grant and remove user remote access.
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Technical Support Services: |
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Live Chat Support - All inclusive, unlimited Microsoft Certified IT Professionals are standing by to assist your users in real time online chat from our website. Help Desk Support – All inclusive, unlimited US based help desk operators are Microsoft Certified IT Professionals who can speak with, and remotely assist your users with normal support questions. Hands On Support – If added to the plan, the Hands On component provides all inclusive, unlimited on-site and bench work requiring a physical presence to identify, service and resolve your technical issues. Free Travel - No travel costs for on site visits. Easy to Budget - Unlimited services plans can include unlimited remote or unlimited remote and hands on support in an easy to budget fixed monthly fee.
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Regulatory Compliance Solutions: |
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Firewall Logs– Log & Report on external attacks to your network. User Access Tracking – Logs & Report on user VPN remote access . Encrypted Backups – 256 bit encryption protecting your backup data. Password Management – Protect your network with strong password policies. Access Auditing – Audit our access and changes to your network with our ticketing system and credential management tools.
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Business Productivity Solutions: |
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Website Hosting– Professional Website Hosting including Windows or Linux, SQL or MySQL, and Wordpress or Joomla. Email – Business email at yourdomain.com Spam Filtering - Advanced spam filtering to prevent time consuming and dangerous spam and fishing emails Vendor Management– TS Tech will work on behalf of your users to contact other vendors when their products touch your network to provide accountability and stability for your technology needs. Remote Access – TS Tech's remote access solutions to keep your users productive even when they can't be at their desk.
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Is the Impact Technology IT Management Solution Right for me?
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The Impact Technology IT Management Solution from TS Tech will enable you to focus on your business and allow us to handle your information technology support needs with a predictable monthly cost. Our team of IT pros will be protecting your network behind the scene. TS Tech Impact service is managing your firewall and antivirus security, checking and verifying that your backup is protecting your data, supporting your users when they have questions and delivering critical patches and proactive measures to keep your people productive and error free. Our technology concierge service means you don't have to make complicated technology decisions without an expert, on your side. Our virtual CIO services are included to help you evaluate and select third party related technology services for your business from software vendors to phone systems to Internet connectivity. Selecting an IT partner is an important part of growing your business. The Impact Solution for Technology Management goes beyond securing your core business functions of security and backup and focuses on giving you a fixed and predictable monthly cost to manage your technology and support your people. The TS Tech Impact Solution is about providing Small to Medium Business with the same experience as having a fully staffed, dedicated internal IT department, but without the huge expense. This service is ideal for businesses with 10 to 150 users who are looking to increase employee productivity by eliminating technical challenges and support issues. TS Tech keeps watch on critical areas of your business technology and sets up the relationship between your users and the TS Tech support team. When you need help, our team knows your network, your users and your needs, and we are able to quickly and effectively respond to your needs. The three key values of the Impact Technology Solution for Technology Management are the standards we apply to your network to make it bulletproof to most technology problems, the proactive monitoring and management services we apply to further reduce problems and the fixed price chat, help desk or hands-on support we make available to assist your users and boost productivity.
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Get Started Today!
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Ready to Select TS Tech as your Information Technology Partner? The process to get started in our Impact Technology Management Solution is easy. Simply complete the form below and our team will be in touch in 24 hours. |
