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Tuesday, 19 May 2009 00:00

May 19, 2009 Newsletter

 

 

IT Insight_Monthly_e-News_Header
 
ts tech mini logoYour Satisfaction is Top Priority!

We understand that you rely on your computer system and technology for the success of your business, and we’re here to keep it all running smoothly. The TS TECH staff delivers high-quality IT service and fantastic customer service every day, and we are proud to back our work with this Satisfaction Guarantee:



TS TECH guarantees our workmanship to be of an outstanding quality that is completed correctly the first time, and to encompass the entire scope of the problem. Our on-site service shall include any related follow-up support phone calls for no additional cost. Your satisfaction is our top priority!

  • We guarantee that any solution we recommend will be completed within the time estimated and that our labor invoice will match our estimated labor costs.
     

  • We guarantee that you will receive 30 days of free telephone support for equipment and service on any estimated project.
     

  • We guarantee that our team will always treat you in a kind and professional manner, and that we will always be respectful of your clients.


ts tech mini logo10 Financial Yardsticks for Your Business

by Joseph Anthony
reprinted with permission from the Microsoft Small Business Center
 

Recently I've been doing some work with a nonprofit organization. Somewhat to my surprise, I'm discovering that many of the money issues confronting this nonprofit are similar to those faced by small, for-profit businesses. Things like:
 
Understanding and keeping track of how much is really spent on various programs.
Connecting expenditures to the revenues that result.
Coping with basic cash issues (in its early years, the organization relied on loans from the people who started the group to carry it until money started to come in).
Determining whether fundraising efforts actually cost more money than they generate.

All of the above have to do with knowing, or being able to find out quickly, where the money is coming in and where it's going out. If you add in the profit motive, you've got what may be the fundamental — although simplistically described — day-to-day concerns of small businesses. So I'm reviewing some of the financial measurements that businesses can use to get a clearer sense of how they're doing. You can learn how to do these calculations by hand, calculator or by computer. You can also invest in a good accounting program that does most of the work for you.

One note: You won't find any "preferred" ratios or figures in this article — ratios vary from industry to industry, and many of the so-called standard ratios that are used to measure the success of large companies often don't work very well when applied to the smallest businesses.

And . . . attention, all nonprofits: While there are some characteristics that separate nonprofit and for-profit enterprises — like not paying income taxes — many of the basic principals for keeping track of your finances are similar.

Start at the source: What's your cash flow?    Read more


May 2009
In this issue:
●  Your Satisfaction is Priority!
●  10 Financial Yardsticks
     for Business
●  Holiday Closing?
●  Quote & Cartoon of the Month
 


Closed for
the holiday?

memorial day_usa_flag

Summer is fast approaching! If your office is going to be closed for holidays or other planned shutdowns, let TS TECH know via e-mail so we can adjust your backup schedule accordingly.

 

Quote of the Month


Buy land. They've stopped making it.

Mark Twain

 

Just for Laughs

just for_laughs_may_2009

TS Technology  |  3 Park Plaza, Suite 306  |  Wyomissing, PA  19610  |  866-789-0780  |  www.ts-tech.com

 

Monday, 20 April 2009 00:00

Apr 20 2009 Newsletter

IT Insight_Monthly_e-News_Header
 
ts tech mini logoUn-managed computers = RISK
(If you are not enrolled in a “Managed Services” plan, Read This Closely!)

managedserv april_2009_newsletter

Let’s face it, there are few businesses these days who have not felt the effects of the economic crisis. Within the last few months, the feedback I’ve received from non-managed clients is “we’re having small computer problems, but cash is tight and we’re not ready to have them fixed right now.” This is normal for a “break-fix” approach to computers and technology, but it always concerns me since the risk of letting small problems go is usually much greater than managers/owners ever realize. Often those small problems are warning signs of larger issues, and can become serious if left unsolved.

As a small business owner, I understand the hard choices that we all face in these tough economic times, however, in the last 13 years I’ve also seen too many businesses suffer data loss - financial data as well as customer and project data - and struggle through the vast task (and cost) of rebuilding. Whether it’s a hard drive crash, fire, flood, or virus that infects an entire network, the reality is this--you take on enormous risk if you are not constantly monitoring your computer systems and network, and taking preventative action to stop problems before they start.

TS TECH’s Managed Services plans provide your business with a proactive and preventative approach to managing your computer network and supporting your staff, including:

  • Proactive monitoring of your computer systems for things like:
    - viruses, hard drive space, internal errors, warning signs of problems, etc.
  • Installing software patches as soon as they become available and other prevention steps
  • Checking your data backup system daily to ensure successful backups
  • Lifecycle planning for your computers and servers
  • Live remote helpdesk support to answer any questions

Schedule a FREE technology evaluation, and learn how to safeguard your IT investment and business with TS TECH Managed Services.

Call by May 1st and TS TECH will provide

1 FREE month of monitoring service!

Call 1-888-464-6972 or email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


ts tech mini logoe-Waste: Think Twice Before you Toss
   

landfill

With Earth Day just around the corner, it is the right time to touch on an important topic – recycling and responsibly handling your e-waste (ie., your old electronics and equipment). More than 130,000 computers and 1 million cell phones are discarded everyday in the U.S. Most end up in local landfills, some are shipped overseas where there are virtually no safety regulations regarding dumping or processing.

Electronics contain mercury, chromium, and PVCs; CRT monitors may contain as much as three pounds of lead, and printer toner is hazardous to breathe. These chemicals and waste products contaminate not only the ground water of the landfill they are dumped into, but the surrounding community as well.

TS TECH is committed to environmental responsibility and offers recycling of computers, monitors, and other computer equipment to our customers. We also encourage clients to explore ‘Freecycling’ at www.freecycle.com, a grassroots site that can match you to someone who can use your old equipment. Another site, www.earth911.org, offers an interesting listing of manufactures with ‘take back’ programs to return your product to the company who manufactured it or the retailers who sold it.

PROTECT YOUR DATA
Before you part with the old equipment, be sure to have it wiped clean of your old data. Often, old equipment is simply loaded on a container ship and sent overseas intact, to be pieced apart in a country where the cost of labor is not as high. Devices like cell phones, PDAs, and computers often contain sensitive information that you might not want to fall into the wrong hands.

TS TECH recommends physical destruction of computer hard disk drives to remove any private data. We offer this service for an industry-standard small fee, and provide a letter upon request that certifies your drive and sensitive information have been completely destroyed.


April 2009
In this issue:
Un-managed Computers
E-Waste: Think Twice Before
You Toss
Tips for Greener Printing
Schorle to Speak at
National Conference
Quote of the Month

Tips for
Greener Printing

reprinted with permission from the HP Small Business Center

greenerp

HP wants to make maintaining an environmentally conscious workplace a reality for businesses everywhere. Adopting a more environmentally responsible workplace doesn’t mean your company has to undergo a major reorganization of its daily operations. In fact, HP has a few tips that can lessen the waste your company produces and improve energy efficiency, all the while potentially reducing your overhead costs.

Increase your printing efficiency
There are techniques that your business can employ that increase the efficiency of paper, ink and toner usage. Merely ask yourself the following before printing a document:

Click for full article


The Dental Integrators Association, an organization of IT businesses that specialize in the dental field, has asked Todd Schorle to speak at their first national conference on April 24-25th. Todd will be presenting on the subjects of “Ethics, Standards, and Quality.”

Quote of the Month


The pessimist sees difficulty in every opportunity. The optimist sees the opportunity in every difficulty.

~ Winston Churchill

TS Technology | 3 Park Plaza, Suite 306 | Wyomissing, PA 19610 | 866-789-0780 | www.ts-tech.com

 

Friday, 27 March 2009 00:00

March 27, 2009 Newsletter

IT Insight_Monthly_e-News_Header
 
ts tech mini logoWelcome
todd jpg head shot march 2009 Welcome to the first issue of “IT Insight”! This free e-newsletter from TS TECH will be delivered to you monthly, as another added value for our clients. I hope you will find it an engaging resource, with interesting insights into the ever-changing world of Information Technology.

As we move into our 13th year in business, I am truly proud of TS TECH’s outstanding team, and of the consistently high quality service they provide.

It is the people who make a business strong, and I am not too shy to point out that besides friendly and personable service, their skill sets and knowledge levels have earned TS TECH the status of Gold Certified Microsoft Partner – a status held by only 3% of IT providers in the nation.

Hats off to the TS TECH team, and thank YOU for trusting us with your IT needs.

Todd Schorle


ts tech mini logo"Kaizen" and & Improvements
You Can Expect from TS TECH in 2009

In 2008, we set out to gain feedback from our customers through a series of surveys after sales and service. The experience was both inspirational and humbling because, while we were commended on our positive attributes such as a personable, professional, and knowledgeable service team, we also learned that there was frustration with our billing and statements, and that clients desired a greater degree of communication regarding the status of service requests.

The result, after much internal analysis and brain storming, is our “Kaizen” program, which means “continuous improvement” in Japanese and is taken from the words “Kai” meaning continuous and “zen” meaning improvement and enlightenment. We identified seven important areas to improve upon, and on January 1st 2009, we embarked on our Kaizen initiative:

• Create an interactive online Customer Portal
• Increase Turn-around Time of Service Billing
• New Chronological Billing Statements
• Enhance the detail of Service Resolutions on invoices using “S.O.A.P” notes
• Improve communication regarding status of service requests
• Include the cost of Post-Project Support for 30 days
• Offer a Service Guarantee

Read on and you can see our progress and how we are addressing each of these important items.


ts tech mini logo5 Easy Ways to Speed Up Your Computer
reprinted with permission from HP
speedup stethoscope march 2009 One of the most common complaints heard by IT helpdesks is: “My computer is running too slowly – what can I do?” There are actually a number of reasons why this could be happening, and luckily, a number of ways to solve the problem. Here are our top five recommendations to help boost your desktop or notebook PC's speed and performance.

1. Clean up your hard drive
A typical hard drive is crammed full of files you really don’t need. The less stuff that’s on your hard drive, the faster your computer will be.

The best way to free up space on your PC is with the Windows® Disk Cleanup utility. To access it, go to Start -> Programs -> Accessories -> System Tools, and then click Disk Cleanup. You might need to specify which drive you want to clean.

Read more

March 2009
In this issue:
Welcome
"Kaizen" & Improvements
You Can Expect from Us
Speed Up Your Computer
Stop Computer Problems
Before They Start
Quote & Cartoon of the Month

 

ts tech mini logo
Stop Computer Problems Before
They Start!

Todd Schorle, TS TECH president, presented this aptly named lecture at a recent conference.

Learn what YOU can do to prevent computer trouble – download the PowerPoint presentation and voiceover from the new TS TECH website when it goes live on April 10th.

 

 

Quote of the Month

Time is too slow for
those who wait,
too swift for those who fear,
too long for those who grieve,
too short for those who rejoice,
but for those who love,
time is eternity.

~Henry Van Dyke

Just for Laughs
march 2009 just for laughs

TS Technology | 3 Park Plaza, Suite 306 | Wyomissing, PA 19610 | 866-789-0780 | www.ts-tech.com

 
 
 
 
 
 
 
 
Tuesday, 03 June 2008 00:00

June 2008 Newsletter

 
June 2008 Newsletter
 
The Afterlife of Electronics
If you're like me and had a cell phone since the mid 90's, you probably have more than one old phone sitting around the house and perhaps a dinosaur of a computer too.
It's difficult to throw out old electronics because it seems like just yesterday we were spending hard-earned cash for that new gadget we couldn't live without, and deep down we all know that its must still be worth something, right?
Read entire article
 
TS TECH Receives Microsoft Gold Partner Status
TS TECH has received Gold Certified Partner Status with Microsoft!
Becoming a Microsoft Gold Certified Partner is a distinction held by less than 5% of all Microsoft Partners.
 
Winner of FlatScreen TV - Dr. Carter
Congratulation to Dr. Carter, the winner of our Valley Forge Dental Conference flat screen TV giveaway.

 

About TS TECH Enterprises, Inc
 
 
Our customers tell us that experiencing TS TECH's quality and commitment to customer service has changed their outlook on technology.
Our team has the knowledge, integrity and professionalism, garnering a mutual respect between ourselves and our clients.
These attributes allow us to provide peace of mind consistently. Our philosophy of balancing work and personal time enables our people to make TS TECH both an enjoyable workplace and a valuable IT partner.
Sincerely,


Todd Schorle
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Latest News
 
TS TECH will be at the Greater Reading Chamber Expo Booth #75 on Wednesday June 4th.
 
----------------------

May Employee of the Month
 
Matt Fura is a Microsoft Certified Professional and the Technical Manager for the TS TECH technician team with 5 years experience in the computer field.
 
Matt also just recently celebrated 3 years with TS TECH on May 1st.
 
Thank you Matt for your service to TS TECH!

 

 
----------------------
 
Contact Us
 
TS TECH Enterprises
3 Park Plaza STE 306
Wyomissing, PA 19610
 
Ph: 610-288-0780
 
Microsoft has recognized TS TECH Enterprises as a Gold Certified Partner, a distinction held by less than 5% of all Microsoft Partners.
Thursday, 01 May 2008 18:19

April 2008 Newsletter

 
April 2008 Newsletter
 
Help Us Redesign Our Web Site
TS TECH is redesigning our web site and we would like your suggestions. Click here to take part in our web site redesign survey and you could win a $50 pre-paid American Express card.
This Junk Can Hurt: How to Avoid Junk Email and Phishing Scams
It is estimated that Spam or Junk email costs the US workforce more than $71 billion per year in lost productivity. The daily volume of spam and junk email is an astonishing 12.4 billion messages. It's no surprise that the average email user spends a fair bit of time sifting through junk each day.
 
Manually sifting through email to identify and delete junk email is time wasted, time spent with no appreciable value.
 
The dollars really start to add up when you consider the potential of junk email to contain a phishing scam or virus that could infect your computer, or worse; steal your identity.
 
Affordable, Effective Technology Seminar
**If you registered for this seminar and did not receive an email confirmation, please re-register to receive your confirmation.**
 
TS TECH is hosting a free afternoon seminar to help business owners learn how to effectively plan and budget for technology expenses.
Date:
Wednesday, May 14th 2008
1:00pm - 4:00pm
Location:
TS Tech
3 Park Plaza, Suite 306
Wyomissing,
PA 19610
Cost:
FREE (Includes 6-year technology planner and excel sheet for future budget planning.)
 
 
About TS TECH Enterprises, Inc
 
 
Our customers tell us that experiencing TS TECH's quality and commitment to customer service has changed their outlook on technology.
Our team has the knowledge, integrity and professionalism, garnering a mutual respect between ourselves and our clients.
These attributes allow us to provide peace of mind consistently. Our philosophy of balancing work and personal time enables our people to make TS TECH both an enjoyable workplace and a valuable IT partner.
Sincerely,


Todd Schorle
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Latest News
 
4/1/2008
TS TECH is "Going Green" by moving towards a paperless billing system over the next few months.
 
In the interest of our employees and our customers we are implementing a no smoking policy.
 
4/5/2008
TS TECH would like to welcome Michael McGinty as our new salesperson! This e-mail address is being protected from spambots. You need JavaScript enabled to view it today if you have a new project or business lead.
 
4/12/2008
Congratulations to Dr. Carter for winning the flat screen TV at the Valley Forge Dental Conference!
----------------------

Employee Spotlight
 
Matt Fura & Raul Lewis attended the SMB National East Conference in Montclair, NJ on Mar. 29 & 30th.

 

The conference is intended to bring forward-thinking IT consultants, technologies and vendors together to create new opportunities and provide tools to take IT businesses to the next level.

 

Raul Lewis was nominated the March 2008 Employee of the month for providing exemplary service.
 
Raul is a Microsoft Certified Systems Administrator and Professional with 10 years experience in the computer field.
 
 
 
----------------------
 
Contact Us
 
TS TECH Enterprises
3 Park Plaza STE 306
Wyomissing, PA 19610
 
Ph: 610-288-0780
 
Microsoft has recognized TS TECH Enterprises as a Small business Specialist, a distinction that identifies TS TECH as a company that is specifically qualified and trained to understand and solve technical needs of small businesses.
 
Free Seminar Invitation
 
 
 
 
 
Affordable, Effective Technology Seminar
 
 
 
to help business owners learn how to effectively plan and budget for technology expenses.
Understand the lifespan of computer equipment and how to properly budget for computer and technology purchases. Includes 6-year technology planner and excel sheet for future budget planning.
Date:
Wednesday, May 14th, 2008
1:00pm - 4:00pm
Location:
TS TECH
3 Park Plaza, Suite 306
Wyomissing, PA 19610
Cost:
FREE (Includes 6-year technology planner and excel sheet for future budget planning.)
 
 
About TS TECH Enterprises, Inc
 
 
Our customers tell us that experiencing TS TECH's quality and commitment to customer service has changed their outlook on technology.
Our team has the knowledge, integrity and professionalism, garnering a mutual respect between ourselves and our clients.
These attributes allow us to provide peace of mind consistently. Our philosophy of balancing work and personal time enables our people to make TS TECH both an enjoyable workplace and a valuable IT partner.
Sincerely,


Todd Schorle
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
 
 
Learn how to effectively plan and budget for technology.
 
 
Date:
May 14th, 2008
1:00pm - 4:00pm
 
 
Location:
TS TECH Enterprises
3 Park Plaza - Suite 306
Wyomissing, PA 19610
 
 
Cost:
FREE
 
Includes 6-year technology planning guide
Microsoft has recognized TS TECH Enterprises as a Small business Specialist, a distinction that identifies TS TECH as a company that is specifically qualified and trained to understand and solve technical needs of small businesses.
Friday, 14 March 2008 00:00

2nd March 2008 Newsletter

 
March 2008 Newsletter
 
We Want Your Opinion
 
Thank you for your feedback. After three months of publishing our online newsletter, there is one thing for sure... you're listening. And so are we! Please help us shape the future of our newsletter by telling us what topics are important to your business. Feel free to e-mail suggestions to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us at 610-288-0780.
When Buying Computers, Luck Has Nothing to Do With Success
Careful planning before a purchase yields a better product that lasts longer.
This article will cover some of the most important considerations when preparing to buy. As you read through, it may seem a little overwhelming, but we believe it is crucial to be AWARE of these points.
We highly recommend you work with a trusted IT partner to navigate the complexity of a major technology investment. Together, you can find what best fits your needs, and manage the replacement cycle of your technology more efficiently.
Read the entire article
For more information on technology purchase planning, sign up for our free seminar called "Affordable, Effective Technology" on April 23rd, 2008.
 
Contact TS TECH today to learn how our professionals can help you get the most out of your technology lifespan.
 
 
 
 
TS TECH Turns Twelve Years Old
 
 
It was March of 1996. At age 16 Todd Schorle started TS TECH in the basement of his parents house providing services for the new "information super highway" now known as the Internet.
 
Todd also built custom PC's that were an alternative to the Gateway and Packard Bell computers that then dominated the market.
Gateway and Packard Bell are all but gone, but TS TECH has stood the test of time by continuing to provide high quality technology services.
About TS TECH Enterprises, Inc
 
 
Our customers tell us that experiencing TS TECH's quality and commitment to customer service has changed their outlook on technology.
Our team has the knowledge, integrity and professionalism, garnering a mutual respect between ourselves and our clients.
These attributes allow us to provide peace of mind consistently. Our philosophy of balancing work and personal time enables our people to make TS TECH both an enjoyable workplace and a valuable IT partner.
Sincerely,


Todd Schorle
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Latest News
 
3/14/2008
TS TECH is redesigning our web site and we would like your suggestions. Click here to take our web site redesign survey.
 
3/12/2008
Telephone system update
 
We have updated our phone system and simplified our menu in response to feedback from our customers.
 
Three easy choices connect you to the right people.

1 for Sales
2 for Service
3 for Billing
----------------------

Employee Spotlight

Congratulations to Matt Arner for being February TS TECH employee of the month!
 
Matt joined TS TECH in December of last year. He is a certified Microsoft Systems Administrator and a former instructor for Computer Training.

 

----------------------
 
Contact Us
 
TS TECH Enterprises
3 Park Plaza STE 306
Wyomissing, PA 19610
 
Ph: 610-288-0780
 
Microsoft has recognized TS TECH Enterprises as a Small business Specialist, a distinction that identifies TS TECH as a company that is specifically qualified and trained to understand and solve technical needs of small businesses.
Sunday, 02 March 2008 00:00

March 2008 Newsletter

Welcome to the 2nd TS Tech Newsletter
 
TS TECH is excited to bring our clients regular news about our company, our innovations and information about the technology industry. Look forward to receiving emails from TS TECH with important information about your computer systems, special savings and exclusive offers!
Love Your Technology In Two Easy Steps
TS TECH has two easy steps to provide your computer with some tender love and care. Keep your system running longer and keep your priceless data safe!
1) Turn off computers when not in use.
There is an old debate in the technology field: one camp thinks it is better to turn equipment off when you're not using it, and the other believes...
Read entire article
 
About TS Tech Enterprises, Inc
 
 
Our customers tell us that experiencing TS TECH's quality and commitment to customer service has changed their outlook on technology.
Our team has the knowledge, integrity and professionalism, garnering a mutual respect between ourselves and our clients.
These attributes allow us to provide peace of mind consistently. Our philosophy of balancing work and personal time enables our people to make TS TECH both an enjoyable workplace and a valuable IT partner.
Sincerely,


Todd Schorle
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Tuesday, 01 January 2008 00:00

January 2008 Newsletter

Welcome to the New TS TECH Newsletter
 
TS TECH is excited to bring our clients regular news about our company, our innovations and information about the technology industry. Look forward to receiving two emails a month from TS TECH with important information about your computer systems, and special savings and exclusive offers!
Managed Services Topic of the Week:
Don't gamble with your livelihood - You need proactive IT help!
 
 
 
 
Preventative computer maintenance is often one of the first items to feel the pinch in an economic downturn, yet it could potentially have the greatest impact on your company!
Every business owner, or anyone with budgetary responsibility, should always consider the extensive financial impact of an avoidable failure within their IT systems. The cost of regular proactive maintenance is dwarfed when compared to the expense of emergency repairs, replacing lost data (including accounts receivables), recapturing lost business, and paying idle employees.
The most common fallacy about computers is that they are equipment you can set up and forget about for a few years, however, the truth is that computers require...
 
About TS TECH Enterprises, Inc
 
 
Our customers tell us that experiencing TS TECH's quality and commitment to customer service has changed their outlook on technology. Our team has the knowledge, integrity and professionalism, garnering a mutual respect between ourselves and our clients. These attributes allow us to provide peace of mind consistently. Our philosophy of balancing work and personal time enables our people to make TS TECH both an enjoyable workplace and a valuable IT partner.
 

Todd Schorle spoke at the Valley Forge Dental Association Annual Conference to a group of 25 dentists and office managers. The presentation participants were awarded CE credits for Continuing Education. Schorle presented on how to "Stop Computer Problems Before They Start!" and covered such important topics as data backup systems and preventing virus and spyware infections on medical computers.

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