They say you become an expert at something when you have spent 10,000 hours doing it. When Bruce joined my team during the summer of 2000, we had no idea where the company was going because I was only just graduating college and the firm was really still very small. Bruce joined as a website designer, since at that time we website design was half the business.
I’ll never forget the day I called him to let him know that my VP at the time quit. I remember he volunteered to step up and change roles, and that’s pretty much what he’s done ever since.
Fast forward to today and Bruce is the VP and Service Manager at TS Tech. By my count, he has logged over 33000 hours at TS Tech. 33,000 hours means he has become an expert three times over, first in website design, then as an IT technician, and now as service manager. He has grown through the ranks and held every position I enabling me to grow and shed roles as TS Tech has grown. He has learned the business from the inside out. We have different styles and different approaches to many things, but the ying and yang of our relationships is one of our strengths because we can problem solve to find a truly great outcomes.
This year was my 20th year at TS Tech, and we have a policy of a two month sabbatical when you hit 20 years. I took my sabbatical to Costa Rica and while I was gone, Bruce demonstrated he can do my job by keeping the show going effortlessly. It’s hard to believe in just four years he will be taking his sabbatical, and appropriately he is building out his team to enable that milestone.
Leading a small business (or a team) is really a lot easier when you have a second in charge and a great team of people who have your back. It makes going on vacation all the more rewarding! Thanks Bruce for 16 great years working together, this company and I could not have done it without you!
PS: One of my favorite blog posts is from 2014, when we celebrated his 14th year.