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TS Tech Blog

TS Tech has been serving the Wyomissing area since 1996, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

It’s Not Hard to Find Value in Managed Services

It’s Not Hard to Find Value in Managed Services

It’s important to think about how your organization manages its technology, especially in a world where businesses depend heavily on critical software and hardware solutions to stay functioning. Granted, getting the technology assistance you need can be difficult with a limited budget and workforce. Managed services can be a great alternative to your organization hiring and managing its own IT department, and they can even be used to augment your current IT administrators.

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Managed IT Services Can Help Your Organization Grow

Managed IT Services Can Help Your Organization Grow

For the majority of small and mid-sized businesses (SMBs), finding the right technology solution is the key to growth. According to a recent study, businesses with 250 employees or less whose primary goal for 2018 is growth cited IT systems and technology applications as their top strategy for facilitating growth. However, in order for technology to provide the most ample amount of growth for your business, they must be the right selection for your individual needs. By working with an MSP, you’ll have a team of business technology solutions experts as your disposal, at a fraction of the cost of hiring an internal IT department to find and implement the IT required to accomplish your desired growth.

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IT Outsourcing Has a Surprising History

IT Outsourcing Has a Surprising History

You might have only recently heard about outsourced IT services, but you might be surprised to hear that they have been around for far longer than you previously thought. Even before managed IT, however, business owners and individuals alike were using the outsourced services of others to simplify operations and day-to-day tasks related to their technology management.

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Two Approaches to IT Support. One Clear Winner

Two Approaches to IT Support. One Clear Winner

As a modern business, your success depends on your technology functioning properly. As many businesses have discovered when their solutions did not function as intended, the effects can have considerable impact to their success rates. To help keep your business running, you need to be sure that your solutions are maintained.

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Budget Feeling Restrictive? Here’s How Managed IT Can Help

Budget Feeling Restrictive? Here’s How Managed IT Can Help

As more and more businesses rely on technology solutions to accomplish their everyday tasks, there is a natural expectation for there to be a bit of a learning curve as these advanced solutions are prioritized and accounted for. However, a few industry research firms have compiled their expectations for how this learning curve tendency will influence the needs and challenges businesses will face during the rest of the year.

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You Deserve an IT Provider that Cares as Much as You Do

You Deserve an IT Provider that Cares as Much as You Do

Two major concerns of every business owner are the protection of their company and making sure their technology does what it’s supposed to do. It can be overwhelming to manage these two aspects on your own, which makes outsourcing the security and maintenance of your IT such an attractive option.

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Here's Why Managed IT is Better IT

b2ap3_thumbnail_manged_it_is_the_way_to_go_400.jpgThe break-fix IT model can be exhausting and unpredictable. When your technology unexpectedly breaks down, you shouldn’t have to grasp at straws just to keep operations running. Thanks to the proactive approach of managed IT services, the break-fix model is on borrowed time. Will your business move on from this antiquated method of managing technology, or will it remain stuck in the past, unable to move forward?

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Your IT Department Should Be Your Allies, Not an Afterthought

b2ap3_thumbnail_it_that_works_for_you_400.jpgHow involved in your operations is your IT department? Does your SMB even have an IT department? Many organizations tend to consider IT an afterthought because they don’t believe themselves to be targets for hackers, or don’t anticipate costly technology issues. However, these business owners underestimate the power of complete transparency between an organization and IT.

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4 Reasons Why SMBs Need Remote IT Support

it_support_for_smb_400.jpgTechnology is an imperative part of your business’s operations, but sometimes things don’t go quite as planned. It can fail when you least expect it to, and you’d really hate to pay your IT provider for an on-site visit. What can you do when you’re in a technology bind and need to keep operations moving forward?

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Outsourcing IT Automatically Gives Your Business Access to New Skillsets

b2ap3_thumbnail_outsourced_it_works_for_business_400.jpgIt’s well known in the business world that outsourcing your IT will yield significant savings for your IT budget. However, did you know that the benefits of outsourcing IT go beyond monetary savings? For example, gaining access to a new skillset is just one valuable benefit to outsourced IT that doesn’t have a column in your budget.

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Cat Tech Support: You’ve Gotta Be Kitten Me!

b2ap3_thumbnail_kitty_tech_support_400.jpgUnless you’ve been living under a rock, you know that cat memes infest the Internet to the point where it’s difficult to not see one. But, have you considered that it might not be that people are obsessed with cats, and that maybe the cats are simply overwhelmed by their ego as a superior race? Perhaps cats understand technology far better than even humans do, and they are the masterminds behind why the Internet has gone cat-crazy.

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Can You Tell the Difference Between an IT Issue and an IT Problem?

b2ap3_thumbnail_what_is_the_problem_400.jpgWe often discuss why it’s important that a business takes proactive measures to resolve IT issues before they become problems, but these definitions might be lost on some of our followers. In order to understand the true value of our IT services, it’s imperative that you’re able to distinguish the difference between these two disruptive sources to your technology.

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Windows Server 2003 End of Support Date is Fast Approaching

b2ap3_thumbnail_server_03_end_of_support_400.jpgTechnology has come a long way since 2003. It seems like just yesterday that Microsoft dropped support for Windows XP, and in just a few short months, they’ll be dropping support for Windows Server 2003, as well. If your business is one of the many still utilizing this server operating system, you’ll want to make sure that you upgrade away from it before July 14th, 2015. Otherwise, you’ll be running without security patches or updates.

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The Medieval Art of Guilds, IT-Style

b2ap3_thumbnail_it_guilds_400.jpgIn days of old, skilled people of all crafts joined together to improve the quality of their lives and their products. These were called guilds, and they're not unlike small businesses of today; a group of like-minded individuals who come together to make the public's lives easier. Your business is no different, and at TS Tech, we understand that.

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3 Ways to Keep IT Simple Stupid (KISS)

b2ap3_thumbnail_keep_it_simple_stupid_400.jpgKeep It Simple Stupid, aka KISS, is a sure way to find success in business. By keeping operations simple, the cost of doing business is reduced, there's less room for error, and more people understand what's going on. Your IT infrastructure is at the heart of your organization, keeping IT simple will help your business kiss many of its problems goodbye!

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Almost Half of Business Owners Reply to Work Email While on Vacation

b2ap3_thumbnail_relax_on_a_beach_400.jpgYou're on vacation with your family and your smartphone notifies you about a work email entitled "URGENT!" What do you do? Checking the message could mean hours spent putting out a fire at the office. Ignoring it will give you more time with your family, but you'll be distracted and stressed the whole time thinking about the worst-case scenario.

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3 Results Businesses are Demanding from Their Outsourced IT Provider

b2ap3_thumbnail_outsourced_it_key_to_success_400.jpgOutsourcing your companies IT is a great way to free up money and take advantage of time-saving remote services. Businesses have different reasons for signing up for the outsourcing service, but many clients have similar expectations of the results they want out of their managed IT service provider.

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Safe, Like a Rollercoaster

b2ap3_thumbnail_rollercoaster.jpgBefore the flight simulating coaster started to rise and fall; and all while circling faster and faster, my son James and I laid on our bellies in metal cages, taking pictures and laughing. Once the motion started though, I thought my lunch might also start to fly. James, who's three years old, didn't seem to mind all the jostling and the g-forces one bit, in fact he narrated and talked excitedly the entire time. At 38-inches high, he was just tall enough to climb onboard by himself. I felt there was something about this that was unsafe. I decided not to tell him, "no," as his anticipation was clear. Trying to be the cool dad, I gave over to his wide-eyed excitement.

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Diagnosing CPU Issues

b2ap3_thumbnail_diagnose_cpu_issues_400.jpgYour PC's CPU (Central Processing Unit) is one of the many delicate components inside your computer. The CPU essentially does all of the thinking that your PC needs to do, processing instructions from your operating system and all of your programs. That might not seem like a big deal, but most CPUs today handle billions of processes every second. It doesn't store data (that's the hard drive) but if the CPU fails to work properly, you won't be getting much work done.

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Avoid These 3 Bad IT Service Traps

It takes a special kind of person to give great customer service. If someone can't pick up on social cues, or if they have a low tolerance for repetitive questions, they will end up offending a lot of customers. To assist our clients with their IT problems, we make sure to hire the most helpful customer service representatives that we can find.

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      M Vanasek QR Codes in a Nutshell
      24 January 2012
      Great article, love the idea of putting a QR code on our business cards!

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