Business Essential IT Service from TS Tech includes technology monitoring and basic management for your critical business systems like antivirus, firewall, backup, servers and software updates. While not as completely hands off as our TotalCare IT Management Solution, our Business Essential service was designed for those businesses who want piece of mind on a budget. TS Tech handles core technology services and invoice for time and service including helpdesk support and onsite visits.
If your looking for a solution that provides essential coverage over your critical IT systems, and maximum flexibility for your budget, this plan is for you! TS Tech will keeping your technology secure, patched, backed up, and protected. Business Essentials is a great fit for:
Network Monitoring - Server & workstation network monitoring to detect problems while they are small and easy to repair.
Patch Management - Windows updates and critical security patches automatically installed and deployed to your network.
Backup Management - TS Tech will monitor BounceBack backup solutions and ensure your backup is working to safeguarding your data.
Asset Technology & Equipment Inventory - TS Tech will keep tabs on your computer equipment with serial number tracking and bar code labels. Our equipment inventory report is a detailed listing of all your business technology assets.
Warranty Expiration Notices - Service to track and manage vendor warranty programs to ensure you have the option to extend or replace warranty service on aging equipment.
Online Management Portal - Portal access to your technology ticketing system, invoices, reports, project plans, time narratives, estimates and user management.
Ticket Time Narratives - Detailed time entries for work completed and solutions identified in a search-able ticketing and invoice system enabling accountability and transparency.
Firewall Reporting - Identify who is accessing the internet, what sites they are browsing and how much work time is being spent surfing online.
Backup Reporting - Sleep better at night knowing your BounceBack backup is ready & prepared to recover your data with daily, weekly, or monthly backup summary reports.
Antivirus Management & Endpoint Software - TS Tech Antivirus Endpoint Protection software and a cloud hosted management server protects your workstations and servers from virus infections.
Web Content Filtering & Protection - Our internet access and acceptable user policy will protect your network by recording and blocking unauthorized web traffic freeing up bandwidth. Help protect your business from liability by eliminating users abusing the internet.
Firewall Management & Software Updates - Ensure your business is protected against the latest threats with our SonicWall comprehensive gateway security program and enjoy management of your SonicWall Firewalls and wireless access points from the TS Tech network operations center.
Support Services Available - The Business Essentials IT Services Plan from TS Tech provides you a partner who knows your network and we can provide support when you need it. Travel, remote Help Desk, and hands-on support services are billed by the hour under the Business Essentials Plan. Proactive services for updates, backup monitoring, and network monitoring are included.
SLA - Business Essential IT service means TS Tech guarantees you will receive help quickly via our Level 4 Service Level Agreement (SLA.)
Firewall logs - Logs & Report on external attacks to your network.
User Access Tracking - Logs & Report on user VPN remote access.
Encrypted Backups - 256 bit encryption protecting your BounceBack backup data.
Password Management - Protect your network with strong password policies.
Access Auditing - Audit our access and changes to your network with our ticketing system and credential management tools.
Some of the things that are included in our TotalCare Solution, but not in our Business Essentials Service are:
Since the needs and operations of every business are different, an evaluation is needed to assess the status of your technology, and what's needed to make your network healthy. This evaluation is free, with no obligation to purchase anything! Get started by completing this first step and TS Tech will give you a complementary report on the health of your network! During the evaluation TS Tech will review your network health to identify risk factors for management including the number of servers, workstations, users, software in use and other general support requirements.
All IT Services from TS Tech are backed by our client satisfaction guarantee!