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Business Essential IT Monitoring

Business Essential IT Service from TS Tech includes technology monitoring and basic management for your critical business systems like antivirus, firewall, backup, servers and software updates.  While not as completely hands off as our TotalCare IT Management Solution, our Business Essential service was designed for those businesses who want piece of mind on a budget.   TS Tech handles core technology services and invoice for time and service including helpdesk support and onsite visits. 

Why choose TS Tech's Business Essential IT Monitoring Services?

If your looking for a solution that provides essential coverage over your critical IT systems, and maximum flexibility for your budget, this plan is for you!  TS Tech will keeping your technology secure, patched, backed up, and protected.  Business Essentials is a great fit for:

  • Micro or small businesses on a tight budget where the employees are tech savy and able to 'self support' most minor issues.
  • Medium businesses looking to supplement an internal IT staff by offloading monitoring and basic management, enabling overloaded IT people to take a vacation or refocus on strategic projects.

What's Included?

IT Management

Network Monitoring - Server & workstation network monitoring to detect problems while they are small and easy to repair.

Patch Management - Windows updates and critical security patches automatically installed and deployed to your network.

Backup Management - TS Tech will monitor BounceBack backup solutions and ensure your backup is working to safeguarding your data.

Asset Technology & Equipment Inventory - TS Tech will keep tabs on your computer equipment with serial number tracking and bar code labels. Our equipment inventory report is a detailed listing of all your business technology assets.

Warranty Expiration Notices - Service to track and manage vendor warranty programs to ensure you have the option to extend or replace warranty service on aging equipment.

Reporting

Online Management Portal - Portal access to your technology ticketing system, invoices, reports, project plans, time narratives, estimates and user management.

Ticket Time Narratives - Detailed time entries for work completed and solutions identified in a search-able ticketing and invoice system enabling accountability and transparency.

Firewall Reporting - Identify who is accessing the internet, what sites they are browsing and how much work time is being spent surfing online.

Backup Reporting - Sleep better at night knowing your BounceBack backup is ready & prepared to recover your data with daily, weekly, or monthly backup summary reports.

Network Security

Antivirus Management & Endpoint Software - TS Tech Antivirus Endpoint Protection software and a cloud hosted management server protects your workstations and servers from virus infections.

Web Content Filtering & Protection - Our internet access and acceptable user policy will protect your network by recording and blocking unauthorized web traffic freeing up bandwidth. Help protect your business from liability by eliminating users abusing the internet.

Firewall Management & Software Updates - Ensure your business is protected against the latest threats with our SonicWall comprehensive gateway security program and enjoy management of your SonicWall Firewalls and wireless access points from the TS Tech network operations center.

IT Support

Support Services Available - The Business Essentials IT Services Plan from TS Tech provides you a partner who knows your network and we can provide support when you need it. Travel, remote Help Desk, and hands-on support services are billed by the hour under the Business Essentials Plan. Proactive services for updates, backup monitoring, and network monitoring are included.

SLA - Business Essential IT service means TS Tech guarantees you will receive help quickly via our Level 4 Service Level Agreement (SLA.) 

IT Compliance

Firewall logs - Logs & Report on external attacks to your network.

User Access Tracking - Logs & Report on user VPN remote access.

Encrypted Backups - 256 bit encryption protecting your BounceBack backup data.

Password Management - Protect your network with strong password policies.

Access Auditing - Audit our access and changes to your network with our ticketing system and credential management tools.

What's The Difference Between Our Business Essentials & TotalCare Solutions?

Some of the things that are included in our TotalCare Solution, but not in our Business Essentials Service are:

  • Remote Access Management - This service manages all of your users remote access capabilities, granting or removing users from being able to access your network remotely. This allows user's to access their files and programs from anywhere they have an internet connection.
  • Unlimited Help Desk Support - Instead of paying for support on a per case, by the hour basis, our TotalCare solution includes unlimited US based support for all your users
  • Unlimited On-site Support - You'll never have to pay anything extra whenever one of our technician's needs to come to your business to update, service, or resolve any issues.
  • Hosting Services - With the TotalCare solution, we'll host your website
  • Spam Filtering - Advanced spam filtering to prevent time consuming and dangerous spam and fishing emails
  • Vendor Management - With this service, we'll manage and, on your behalf, contact any vendors who's products are involved in your technology.
  • Proactive Maintenance & Monthly Network Tune Ups - This is a proactive service that keeps your network running fast and healthy.
  • Web Domain Name Management - This service manages all your website domain's DNS records, and lets you know when they are up for renewal.

What does Business Essentials IT Monitoring Service Cost?

Since the needs and operations of every business are different, an evaluation is needed to assess the status of your technology, and what's needed to make your network healthy. This evaluation is free, with no obligation to purchase anything! Get started by completing this first step and TS Tech will give you a complementary report on the health of your network! During the evaluation TS Tech will review your network health to identify risk factors for management including the number of servers, workstations, users, software in use and other general support requirements.  

Request a Free IT Evaluation Today!

All IT Services from TS Tech are backed by our client satisfaction guarantee!

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This whitepaper will evaluate the differences between traditional technical support practices and modern managed IT practices and the pros and cons of both in regards to small and medium-sized businesses.

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