THIS MASTER SERVICE AGREEMENT IS BETWEEN
TS TECH Enterprises, Inc.
3 Park Plaza Suite 306
Wyomissing, PA 19610
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This master service agreement (Agreement) is entered into by TS Tech Enterprises, Inc. and the Client identified above, hereafter known as "Client" for services to be preformed by TS Tech for Client. This Agreement may be referred to as your Master Service Agreement by all attached Statements of Service.
1) PARTIES: The following terms and conditions are incorporated into a legal agreement ("Agreement" or "Master Service Agreement") made between TS Tech Enterprises, Inc., "TS Tech" and the individual and business entity identified in the CLIENT section of this document, herein known as "Client"
2) SCOPE OF SERVICE: TS Tech will provide service to Client under one, or both of the following models identified as “Project,” and “Recurring.” Project: TS Tech agrees to provide Client one time labor services and/or software license(s) and/or equipment as outlined in “Estimates,” or “Quotes,” or “Proposals,” or “Scope of Work”. Recurring: TS Tech agrees to provide Client ongoing labor services, and/or rented software license(s), and/or rented equipment as detailed in the Appendix A, B, C,D, E sections of the support coverage guide.
Once client approves any Project or Recurring service it shall be included in this agreement as an attachment hereto, and may be referred collectively to as the agreement. TS Tech agrees to provide these services to Client in exchange for payment from Client and upon the condition that Client accept all of the terms of this agreement.
TS Tech reserves the right, at any time and from time to time, to modify or discontinue, temporarily or permanently, the Project or Recurring services, or any part thereof, with or without notice and in our sole discretion. Client agrees that TS Tech will not be liable to you for any modification, general suspension, discontinuance or removal of any Project or Recurring services except to the extent that TS Tech discontinues any service prior to the end of Client then-current subscription TS Tech will return to Client any prepaid, but unused portion of the fees Client paid for the then-current subscription to the applicable service. TS Tech has the right, in our sole discretion, to refuse or restrict access to any or all of the Project or Recurring services by anyone at any time.
3) TERM. This Agreement is effective once both parties have approved this document by signature or digital signature and will remain in effect until terminated in accordance with the terms of this Agreement. The initial term of this Agreement is one year unless otherwise specified on the summary page as “periods”, “payments”, or “Contract Term." The initial term of this Agreement shall commence on the latest date of the signatures of the parties below, subject only to the exchange of signature pages. This Agreement shall automatically renew for successive renewal terms of the same length as the initial term (each a "renewal term") unless Client or TS Tech provides written notice delivered via US Postal Mail of non-renewal at least thirty (30) days prior to the expiration of the Initial Term or Renewal Term. All renewal term(s) will be billed at the then current rate charged by TS Tech. The initial term and any renewal term may be referred to collectively herein as the "term." If a client elects non-renewal, services will be billed month to month at a rate of twice the agreement monthly rate until such time the agreement is terminated.
4) WARRANTY DISCLAIMER. TS Tech is consulting with Client and analyzing Client’s computer system and making recommendations based upon its monitoring and inspection of Client’s system, and based on information provided by Client to TS Tech that is in limited scope. TS Tech warrants that services provided will be of good, workmanlike quality, preformed with the required skill necessary. If a warranty applies, it will be in effect for thirty (30) days, from the date services are first rendered.
EXCEPT FOR AS SPECIFICALLY PROVIDED IN THE ABOVE PARAGRAPH, TS TECH MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RESPECTING SERVICES PERFORMED OR EQUIPMENT AND MATERIALS FURNISHED UNDER THIS AGREEMENT. TS TECH DOES NOT WARRANTY THAT AS A RESULT OF MONITORING OR LIMITED INSPECTION, THEY WILL IDENTIFY ALL OF THE POTENTIAL PROBLEMS OR ISSUES WITH CLIENT’S SYSTEM, NOR DO THEY WARRANT THAT THEIR RECOMMENDATIONS WILL REMEDY ALL PROBLEMS OR ISSUES THAT THE CLIENT MAY ENCOUNTER. UNDER NO CIRCUMSTANCES WILL TS TECH ENTERPRISES, INC. BE LIABLE FOR DATA WHICH WAS NEVER SENT TO THE OPERATIONS CENTER BY THE SOFTWARE. TS TECH ENTERPRISES, INC. DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE AND/OR SERVICES WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE SOFTWARE AND/OR THE SERVICES WILL BE AVAILABLE, UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SOFTWARE OR THE SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU TO THE EXTENT SUCH EXCLUSION IS NOT ALLOWED BY APPLICABLE LAW. YOU MAY HAVE OTHER RIGHTS THAT VARY BY JURISDICTION.
5) LIMITATION OF LIABILITY: IN NO EVENT SHALL TS TECH HAVE ANY LIABILITY TO YOUR OR ANY OTHER PERSON FOR ANY DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR USE OR INABILITY TO USE ANY SERVICE PROVIDED BY TS TECH, INCLUDING ANY CONSEQUENTIAL, EXEMPLARY, SPECIAL, INCIDENTAL, INDIRECT OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, LOST SAVINGS, LOST REVENUE, LOSS OF USE OF EQUIPMENT, LOST DATA, COST OF SUBSTITUTE EQUIPMENT, SERVICES, DOWN-TIME, OR CLAIMS OF CLIENT FOR SUCH DAMAGES, WHETHER THE CLAIMS BE IN CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, INDEMNIFICATION OR OTHERWISE, EVEN IF TS TECH HAS BEEN ADVISED OF SUCH POTENTIAL DAMAGES. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION AND OBLIGATIONS IN THE AGGREGATE, INCLUDING WITHOUT LIMITATION, ANY CLAIM OF BREACH OF CONTRACT OR NEGLIGENCE. IN ALL EVENTS NOT PROVIDED FOR IN THIS AGREEMENT AND WHERE PERMITTED BY LAW, TS TECH LIABILITY (REGARDLESS OF THE FORM OF ACTION) WILL BE LIMITED TO CLIENT'S DIRECT DAMAGES IN AN AMOUNT UP TO THE CUMULATIVE ANNUAL AMOUNT OF CHARGES PAID TO TS TECH. TS TECH’S ENTIRE LIABILITY AND CLIENT'S EXCLUSIVE REMEDIES FOR TS TECH’S LIABILITY OF ANY KIND (INCLUDING LIABILITY FOR NEGLIGENCE) FOR PERFORMANCE, NONPERFORMANCE OR DELAYS IN PERFORMANCE BY TS TECH UNDER THIS AGREEMENT ARE LIMITED TO THOSE CONTAINED IN THIS AGREEMENT WHERE PERMITTED BY LAW. THE FORGOING LIMITATIONS OF LIABILITY ARE REFLECTED IN THE PRICING OF THE SERVICES.
6) INDEMNIFICATION: Client acknowledges and agrees that the use of any technology entails certain unavoidable risks, and that no technology is 100% foolproof or immune from attack. Client agrees to indemnify, defend and hold harmless TS Tech from and against all claims, cause of action, cost, fine or fee, demands, liabilities, damages, losses, expenses, including attorneys fees and lawsuits which may be asserted against or incurred by TS Tech by or due to any person not a party to this Agreement for any expense, unintentional or accidental disclosure, misuse, or erasure of Data, or any breach of security, loss or damage including, but not limited to, statutory civil damage, personal injury, death and/or property damage, real or personal, arising out of the design, sale, lease, installation, repair, service, dispatch, maintenance, monitoring, recording of communications, operation or no operation of the equipment, whether due to the sole, joint, or several negligence of TS Tech or its agents, servants, employees suppliers, or subcontractors, breach of contract, express or implied, breach of warranty express or implied, product or strict liability, and/or any claim for contribution or indemnification, whether in contract, tort or equity. Notwithstanding anything contained herein to the contrary, this paragraph shall not apply to claims for loss of damage caused directly and solely by the negligence of an employee of TS Tech while at Client’s premises, provided, however, that this exception shall be limited to the amount of proceeds received from TS Tech insurance policy(ies) applicable to the claim or action.
7) ACCESS: Client agrees to maintain, where required, a full time, dedicated Internet connection and to allow TS Tech access to the Client’s network via that Internet connection. Client agrees to allow TS Tech employees or subcontractors access to its facilities in order to perform services under this Agreement. Client agrees to allow TS Tech access to the equipment. Client agrees to allow TS Tech to load any necessary management software on their systems. Client agrees to furnish TS Tech with Administrator-level password access, for all equipment and servers. Except for the purpose of security and in accordance with execution our duties and responsibilities of this agreement, TS Tech agrees not to prevent Client from accessing any equipment owned by the Client.
8) EXCUSABLE DELAYS: TS Tech shall not be liable for delays in performance due to fire, flood, acts of terrorism, acts of civil or military authority, inability to obtain or delays in obtaining suitable material or facilities required for performance, or temporary unavailability of qualified personnel, or other causes beyond its reasonable control or failure by Client to provide full and appropriate access to the equipment.
9) COPYRIGHT: All intellectual property rights in the software, user documentation, policy documents, procedure documents, service tickets, and time logs and are owned by TS TECH Enterprises, Inc. and as applicable its suppliers and are protected by United States copyright laws, other applicable laws and international treaty provisions. TS Tech Enterprises, Inc. and its suppliers retain all rights not expressly granted pursuant to this Agreement.
10) LICENSE & TITLE: Software license: Client retains licenses to software deployed at Client site that Client has directly purchased. For testing and development purposes, TS Tech may utilize Client’s software licenses for the purposes of providing services to the Client. At termination of contract, all software licensed directly by Client and utilized by TS Tech will be surrendered to Client.
Software as a Service: TS Tech retains licenses to software deployed at Client site that is inherent in providing services under this agreement. This includes the software necessary to provide the Services to Client and Software that allows Client personal computer(s) to access the TS Tech Server Software and use the Services provided by the TS Tech.. Under the terms of this Agreement, TS Tech. grants to Client the non-exclusive, non-transferable, limited license to: (a) download and use one (1) copy of the Software on any personal computer that Client owns, as long as it is used in conjunction with the Services and after registering each such personal computer with TS Tech in connection with your use of such Services; (b) copy the software onto any computer for back-up purposes in support of your use of the TS Tech Services, after successfully registering for said Services; and (c) transfer the software and license to another party as long as Client and such other party comply with the terms set forth in this Agreement. Any other use of the Software is strictly prohibited. Client may not use, copy, modify, translate, adapt, disclose or transfer the Software or any copy, in whole or in part, except as expressly provided in this Agreement. Client agree not to make any attempt to decompile, disassemble or reverse engineer the Software or otherwise discover or derive the source code or underlying processes, ideas, structure, organization or algorithms of the Software. Client is solely responsible for Client conduct and Client data related to the Services. The Software is made available to Client only for business use, which use must be in compliance with all applicable laws, rules and regulations and must not infringe or violate third party rights. Client may not make commercial use of the Software or Services, including but not limited to selling or distributing the Software and/or Service to any third party.
Purchased equipment: Client retains ownership of all equipment deployed at Client’s site that Client has expressly purchased. For testing and development purposes, TS Tech may utilize Client’s hardware for the purposes of providing services to the Client. At termination of contract, all hardware owned by Client and utilized by TS Tech will be surrendered to Client, and any and all use of that hardware by TS Tech discontinued. At termination of contract, all hardware owned by Client and utilized by TS Tech for testing will be surrendered to Client, and any and all use of that hardware by TS Tech discontinued. TS Tech is responsible for safe return of that hardware to Client at Clients expense.
Hardware as a service: TS Tech retains ownership of all hardware owned by TS Tech and deployed at Client’s site that is inherent in providing services under this agreement and that which is provided for Client’s use within this agreement. Upon termination of this agreement, all hardware owned by TS Tech and utilized by Client will be surrendered to TS Tech, and any and all use of that hardware by Client discontinued. Client is responsible for safe return of that hardware to TS Tech at Clients expense. Termination and return of hardware owned by TS Tech does not waive client responsibility to fulfil the full term of the agreement. Client failure to return the hardware upon termination of the agreement will result in TS Tech issuing a charge for the full original value of the hardware with payment due immediately.
11) RISK OF LOSS: Title and risk of loss to the product shall pass to Client on the date the product is delivered to the Client by TS Tech, or its agent.
12) PAYMENT TERMS: Client shall pay TS Tech according to the payment terms stated on the Project or Recurring scope of service. If any amount owed under this Agreement is not paid when due, TS Tech may add a late fee of $25.00 each month and a service charge of 1.5% per month on unpaid amounts. If Client is paying with Credit Card, Client agrees to pay in accordance with card holder agreement and to keep a valid Credit Card on record with TS Tech at all times during the agreement. Client agrees to pay all costs of collection, including attorney’s fees, made necessary by nonpayment by Client. TS Tech reserves the right to terminate or suspend Project or Recurring service if account is not paid within 30 calendar days of the due date. TS Tech may allow Client to make progress payments towards project work or recurring agreement(s) provided that Client agrees such a payment schedule does not alter the total contracted amount due to TS Tech.
13) APPLICABLE LAW:. This Agreement will be governed by the laws of the Commonwealth of Pennsylvania without regard to the conflicts of laws provisions thereof. You agree to submit all jurisdiction specifically to the Pennsylvania Court of Common Pleas in Berks County, Pennsylvania.
14) MODIFICATION OR AMENDMENT: TS Tech reserves the right to change these Terms and Conditions, prices, fees, rates and charges, at any time by giving Client prior written notice of the change(s). The notice may be in the form of a bill insert, email, or other written notification. Client agrees to be bound by said modifications by accepting service, or by paying any invoice, fees, rates, or charges, after Client has been given notice of the change(s). Client may reject modifications of the terms and conditions, prices, rates, and charges by providing written notice to TS Tech via US postal mail within 30 days after receipt of modifications notice. If Client rejects modifications, TS Tech will have the option to terminate the Agreement immediately without penalty to Client or TS Tech.
15) ASSIGNABILITY: This Agreement is not assignable by Client except upon the written consent of TS Tech, which shall be at TS Tech sole option. TS Tech may assign our rights and obligations under this Agreement, at our sole option, without notice, to any party or its affiliate acquiring all or substantially all of the assets or stock by merger or otherwise of TS Tech.
16) TERMINATION: Client may terminate this Agreement at any time and for any reason by providing 90 days prior written notice to TS Tech by US Postal Mail. If Client cancels or terminates this Agreement prior to its expiration, any outstanding balances, including unused agreement term monthly payments become immediately due and payable to TS Tech regardless of previous payment arrangements. If Client cancels or terminates this Agreement prior to its expiration, any amounts that have been prepaid as a retainer for service to TS Tech will remain on account for the benefit of Client for a maximum period of one (1) year from the date of termination or cancellation or until the funds have been completely exhausted. In the event that the funds are not exhausted within said one (1) year period they shall be forfeited to TS Tech and TS Tech shall have no obligation to account to Client or refund any money to Client. This Agreement shall remain in force and effect until Client discontinues use of, and facilitates return to TS Tech of all equipment and software provided as part of this Agreement, regardless of 30 days prior written notice by US Postal Mail. TS Tech may terminate this Agreement and Client shall be in default of this Agreement if Client fails to pay any charge when due, or fails to perform, or observe any other term, or condition of this Agreement. In the event that TS Tech cancels or terminates this Agreement prior to its expiration, any credit balance will be refunded to Client, less any discounts taken or charges waived by virtue of the Agreement. In the event that TS Tech cancels or terminates this Agreement prior to its expiration, Client’s entire outstanding balance shall be due within 7 days regardless of previous terms. Upon termination of this Agreement TS Tech shall not be obligated to restore the premises to the original condition. All Client data stored in the TS Tech cloud servers will be deleted from TS Tech’s servers 30 days after the termination of this agreement. If your account is suspended or terminated, TS Tech shall have no obligation to provide Client with copies of Client Data.
17) CONFIDENTIALITY: TS Tech and the Client agree that any and all information identified by the other as "Confidential" and/or "Proprietary", or which, under all of the circumstances, ought reasonably to be treated as Confidential and/or Proprietary, will not be disclosed to any third person without the express written consent of the other party. Confidential Information includes, but is not limited to, information about the respective entities' products and services, information relating to purchasing, accounting, pricing, marketing and clients not generally known in the business in which the entity has been, is or may become engaged and which is developed by, disclosed to, or becomes known as a consequence of or through each party's relationship with the other. Confidential Information does not include any information or development: (i) which is or subsequently becomes available to the general public other than through a breach by the receiving party; (ii) which is already known to the receiving party before disclosure by the disclosing party; (iii) which is developed through the independent efforts of the receiving party; or (iv) which the receiving party rightfully receives from third parties without restriction as to use. Upon the expiration of the term of this Agreement, TS Tech shall, and shall instruct its agents to whom Confidential Information was disclosed pursuant hereto, continue to treat as confidential and preserve the confidentiality of all Confidential Information received from the Client.
18) NON-COMPETE: During the Term of this Agreement and for one (1) year thereafter, TS Tech and Client mutually agree not to solicit for employment each other’s employees. It is further agreed that if TS Tech or the Client does hire an employee or representative of the other party either directly or indirectly, that the offender will pay the other party as liquidated damages the sum of $15,000, which amount the parties agree is fair and reasonable under the circumstances, since damages are difficult to adequately determine.
19) ENTIRE AGREEMENT; SEVERABILTY; TIME LIMITATIONS; WAIVER: Entire Agreement: This Agreement (including any and all exhibits or attachments hereto) constitutes the complete and exclusive statement of the agreement between parties, which supersedes all prior and concurrent understandings. No representations, inducements, promises, negotiations, or agreement, oral or otherwise, which are not contained herein, shall be of any force or effect. In the event there is a conflict between the Master Service Agreement and an Attachment, the terms of the Master Service Agreement shall govern and supersede. Severability: If any term, condition or provision in this Agreement is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable to any extent, then it is the intent of the parties that such court apply a rule of reasonableness and modify the term, condition or provision in question so it will remain in effect to the greatest extent permitted by law. In the event a court finds such procedure to be inappropriate, then such invalid term, condition or provision will be severed from the remaining terms, conditions and provisions, which will continue to be valid and enforceable to the fullest extent permitted by law. Time Limitation for Bringing Claims: YOU AGREE THAT REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO USE OF THE SOFTWARE AND/OR THE SERVICES, OR ANY PART THEREOF, OR THIS AGREEMENT MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE OR BE FOREVER BARRED. Waiver: The failure of TS Tech to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.
Agreement is hereby made and accepted by \ \ \ \ \ \ by virtue of transacting business with TS Tech and/or approving any estimate that references this document.
Client shall pay TS Tech according to the payment terms stated on the Project or Recurring scope of service. If any amount owed under this Agreement is not paid when due, TS Tech may add a late fee of $25.00 each month and a service charge of 1.5% per month on unpaid amounts. If Client is paying with Credit Card, Client agrees to pay in accordance with card holder agreement and to keep a valid Credit Card on record with TS Tech at all times during the agreement. Client agrees to pay all costs of collection, including attorney's fees, made necessary by nonpayment by Client. TS Tech reserves the right to terminate or suspend Project or Recurring service if account is not paid within 30 calendar days of the due date. TS Tech may allow Client to make progress payments towards project work or recurring agreement(s) provided that Client agrees such a payment schedule does not alter the total contracted amount due to TS Tech.