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Service Philosophy: An Ounce of Prevention...

An Ounce of Prevention Is Worth a Pound of Cure.

Benjamin Franklin

In 1736, Benjamin Franklin organized Philadelphia’s Union Fire Company. Franklin realized that people who suffered fire damage in their homes often suffered irreversible economic loss. In 1752, Franklin helped found the Philadelphia Contribution for Insurance against Loss by Fire business. His famous saying was actually fire-fighting advice, yet it is relevant today in describing the value of identifying and preventing computer problems before they become business killers.
 
A proactive approach to managing computer service and technology is not always less expensive than waiting for a failure… but, that largely depends on what fails. Our fixed price IT service catches and prevents computer problems when they are small, easy to remediate, and before they cause down time. We reduce computer frustrations and lower your long term cost of technology.
 
TS Tech specializes in providing fixed price, outsourced, IT services for small businesses. We provide a team of highly skilled and certified IT professionals that your small business can harness for a fraction of the cost of a single full-time IT person. TS Tech maintains networks, guarantees uptime, and enables you to focus on the important and profitable areas of your business.

We Support Small And Medium Businesses:
Our strength is providing small to medium businesses with an outsourced information technology concierge service that includes proactive and preventative monitoring services, detailed reporting on your equipment, software updates, managing your backup system, telephone support helpdesk, and a dedicated account manager to act as your Chief Technology Officer all for a fixed, monthly fee.
 
Our customers have between 10 to 150 workstations and require expert IT support to manage their technology landscape, often including multiple servers, geographically distributed locations, and complex security needs. Our typical customer is dependent on technology, email and the Internet for communication and does not want to incur the overhead and cost of a full-time IT staff. Once TS Tech is hired, we become the central point of contact for all information technology needs.
 
We Are Most Successful With Clients Who:
  • Want a technology partner, not just a vendor.
  • Are willing to budget technology and work together to build a technology plan and roadmap.
  • Demand reliability and security due to PCI, HIPAA, HI-TECH and other regulations.
  • Leverage technology as a strategic tool to increase productivity and gain competitive advantages.
  • Are willing to invest in technology to improve communication and eliminate manual and repetitive tasks.

We Stand Behind Our Products And Services:

We understand that you rely on your computer system and technology for the success of your business, and we're here to keep it all running smoothly. The TS Tech staff delivers high-quality IT service and fantastic customer service every day, and we are proud to back our work with our total Satisfaction Guarantee.

 

 

Our 10 Benefits

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This whitepaper will evaluate the differences between traditional technical support practices and modern managed IT practices and the pros and cons of both in regards to small and medium-sized businesses.

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The Modern Office

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The ModernOffice Suite was formed with one mission in mind - innovation. The ModernOffice is a ground-up collaboration between what we feel are the best solutions on the market for IT solution providers (ConnectWise, LabTech and Quosal). But, our job doesn’t end with offering individual solutions. Our partners deserve better than that. We want to bring true innovation and ignite a renaissance within the technology industry. (Desktop Use Only!)

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TS Tech Downloads

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Are you looking for support documentation or other materials? Head over to our Downloads area and select the materials you are looking for and save them locally!

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